Shipping policy

Shipping Policy

 

All of our products are made to order and fulfilled by our trusted manufacturing partner to ensure freshness and quality.

 

Processing Time

 

Orders are typically processed within 2–5 business days before shipment. Processing times may vary during periods of high demand or product launches.

 

Shipping Timeframes

 

Once shipped, estimated delivery times are:

 

• United States: 5–10 business days

• Canada: 7–14 business days

 

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors outside our control.

 

Shipping Rates

 

Shipping rates are calculated at checkout based on destination and order size. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

 

Tracking Information

 

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take up to 48 hours to appear.

 

Lost or Delayed Shipments

 

We are not responsible for delays caused by shipping carriers, customs, or incorrect address information provided at checkout. Please ensure all shipping details are accurate before completing your purchase.

If your order appears lost or significantly delayed, please contact us at support@elowynco.com and we will assist you in investigating the issue.